Shipping policy

Last updated: October 29, 2026

Where we ship

We currently ship to addresses within the United States.

Processing time

Most orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You'll get an email confirmation as soon as your order is placed.

Delivery time

Once shipped, most orders arrive within 3 to 8 business days. Larger items such as cat trees, beds and litter boxes can take a little longer. These are estimates, not guarantees; carrier delays, weather and peak seasons can affect delivery.

Shipping costs

Shipping costs are calculated at checkout based on the items in your cart and your address. You'll always see the full shipping cost before you pay.

Orders with multiple items

WhiskWag products ship from several warehouses. If your order includes items from different warehouses, they may arrive in separate packages on different days, each with its own tracking number. You won't pay extra for this beyond the shipping shown at checkout.

Tracking your order

When your order ships, you'll receive an email with tracking information. If your order includes multiple packages, you'll get tracking for each one.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at hello@whiskwag.com. Once an order has shipped, we can't change the address.

Lost or damaged packages

If your tracking shows delivered but you can't find your package, check with neighbors and around your property, then contact us within 7 days. If your order arrives damaged, see our Refund Policy for how we'll make it right.