Refund policy

Last updated: October 29, 2026

We want you and your pet to love every WhiskWag order. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with tags and accessories included.

Items we can't accept back

Opened treats, chews, food toppers and other consumables
Opened shampoos, sprays, cleaners and other liquids
Used poop bags, potty pads, litter mats and other hygiene items
Items that have been chewed, scratched, washed or used by a pet
Gift cards and items bought on final sale

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery at hello@whiskwag.com with your order number and a photo of the problem. We'll send a replacement or a full refund, including shipping, at no cost to you.

How to start a return

Email hello@whiskwag.com with your order number and the item(s) you'd like to return.
We'll reply with return instructions and the return address. Our products ship from different warehouses, so please don't send items back without contacting us first. Returns sent without approval may not be accepted.
Pack the item securely and ship it using a trackable method.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer pays return shipping. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few extra days to appear.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Cancellations

Orders are sent to our warehouses quickly. If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund.